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We're sorry to see you here. At Phonebot, we strive to keep our customers happy and to offer excellent customer service, so we'll do our best to resolve your issue in a quick and effective manner.
1. Register your complaint
If you're experiencing an issue with your service, or if you need support, please contact us first for timely help.
If something went wrong with your phonebot experience and you're unhappy with our products or service, you can register a formal complaint by emailing us via the complaint form. We'll investigate and try to resolve your matter as quickly as possible.
2. You'll get a reference number
We'll provide a Reference Number for you right away, so you can track the progress of the complaint. We'll also get back to you within 2 days of submitting your complaint.
3. Resolving your complaint
We'll contact you and do our best to resolve everything as quickly as possible.
Most complaints are resolved within 15 business days. If we need more time, we'll let you know.
Urgent complaints about financial hardship or disconnections will be prioritised.
